商务英语词汇

From 怎么办大学-通约大学实验网

1. Work roles 工作职责
2. specification n. 规定, 讲明
3. infringement n. 侵权
4. WorkSet n. 工作定向, 定工制, 岗位责任制
5. job description n. 职责描述, 岗位讲明书
6. job brief n. 工作概要, 简要工作布置
7. management consultancy 管理咨询公司
8. pie chart n. 饼形图
9. WorkSet color n. 定工色牌, 定工色块
10. re-align v. 重新调整
11. peak occupancy (酒店)入住高峰期
12. hierarchy n. 等级制的公司
13. superior n. 上级
14. project team 项目小组
15. technical document 技术资料,技术手册
16. users’ manual 用户讲明书, 用户手册
17. clock in and out 上下班打卡 (clock on and off)
18. nine to five 朝9晚5 (的工作方式)
19. leisure group 旅游休闲集团公司
20. work flexible hours 实行弹性工作时间
21. temp 临时工 (temporary employee)
22. PA 私人助理 (personal assistant; or P. A. )
23. a huge say 有很大的发言权
24. initiative n. 主动权
25. team leadership 团队管理者才能
26. workshop n. 研讨班; 培训班
27. perception n. 认识, 观念, 看法
28. attribute n. 品质, 特性 (behavioral ~ 行为特征)
29. in-company adj. 公司内部的
30. to screen vt. 筛选, 审查

Work Roles Glossary

1. accountability 问责性
2. aptitude 能力倾向
3. brainstorming 头脑风暴
4. career orientation 职业定位 ( The fairly stable pattern of preferred occupationalactivities, talents, values, and attitudes. )
5. career path 职业道路
6. career skills portfolio 职业技巧组合 (The sum total of one’s occupational skills, abilities, and knowledge.)
7. competency 能力素质/ 素能 ( A measurable pattern of knowledge, skills, abilities, behaviors, and other characteristics that an individual needs to perform work roles or occupational functions successfully. )
8. eligible adj. 合格的 (An applicant who satisfies the minimum qualifications requirements for the position, and therefore is eligible for consideration. )
9. employee survey 员工意见调查 (anonymous questionnaire that enables employees to state their candid opinions and attitudes about an organization and its practices. )
10. empowerment 授权 (giving people the authority, opportunity, and motivation to take initiative and solve organizational problems. )
11. formalization 职能正规化 ( the extent to which work roles are highly defined by an organization. )
12. goal setting 目标制定
13. group cohesiveness 团队凝聚力 ( the degree to which a group is especially attractive to its members. )
14. interdisciplinary position 交叉性职位 (a position involving duties and responsibilities closely related to more than one professional occupation. As a result, you could classify the position into two or more professional occupational series. The nature of the work is such that people with education and experience in two or more professions may be considered equally well qualified to do the work. )
15. inter-occupational mobility 职业间流动 (the ability of workers to move from one job to another outside of their occupational family (e.g. English teacher to television scriptwriter or office administrator to Web site developer)
16. Intra-occupational mobility 职业内流动 (the ability of workers to move from one job to another within an occupational family (e.g. auto mechanic to truck mechanic or carpenter to cabinetmaker)
17. job analysis 职务分析 (a systematic method for gathering, documenting, and analyzing information about the content, context and requirements of the job. It demonstrates that there is a clear relationship between the tasks performed on the job and the competencies required to perform the tasks. Job analysis information is used to develop employee selection procedures, identify training needs, define performance standards and other uses. )
18. job satisfaction 工作满意度 (Job satisfaction is a term used to describe how content an individual is with their job. There are a variety of factors that can influence a person’s level of job satisfaction: the level of pay and benefits, the perceived fairness of the promotion system within a company, the quality of the working conditions, leadership, social relationships and the job itself (the variety of tasks involved, the interest and challenge the job generates, and the clarity of the job description/ requirements.)
19. life career development 终身职业发展 ( self-development over the life span through the roles, settings, and events in a person’s life)
20. life career planning 终身职业规划 (The decision-making process by which you identify the alternatives open to you in occupational, educational and leisure arras of your life. )
21. life skills 生活技能 (skills that enable a person to cope with the stresses and challenges of life; e.g. communication skills, decision-making skills, resource and time-management skills and planning skills. )
22. management by objectives (MBO) 目标管理法 (an elaborate, systematic, ongoing program to facilitate goal establishment, goal accomplishment, and employee development. )
23. mentoring 辅导 (a learning-based activity whereby an experienced and competent individual enters into a relationship of support, encouragement, information and advice for a learner who wants to acquire similar experience and competence. )
24. mobility 职业流动
25. motivation 激励
26. non-standard work 非标准工作 (part-time, contract and temporary work are common examples of non-standard employment. Other examples include home telecommuter, satellite office telecommuter and remote field worker. For teleworkers, the workplace could be at home, a satellite office, on site at a customer’s office or even in a vehicle. Non-standard employment also includes “own-account” self-employment, which is the selling of goods or services by people who do not employ workers themselves. Non-standard work broadens the consideration of workers looking to pursue work alternatives. )
27. standard work 标准工作 (full-time, full-year work with a single employer. Standard work usually offers some form of benefits and some further prospects. A typical employer could be a large firm or a government department.)
28. on-the-job training 在职培训 (It refers to human resource development or ongoing training for workers on the job.)
29. role ambiguity 角色模糊 (lack of clarity of job goals or methods)
30. role conflict 角色冲突 (a condition of being faced with incompatible role expectations)
31. self-actualization 自咱实现 (the need to achieve one’s potential)
32. task forces 特别行动小组 (temporary groups set up to solve coordination problems across several departments)
33. team building 团队建设 (an effort to increase the effectiveness of work teams by improving interpersonal processes, goal clarification, and role clarification.)
34. transferable skills 可转移性技能 (skills that can be used in a variety of jobs or occupations)
35. workforce diversity 雇员差异性 (differences among recruits and employees in characteristics such as gender, race, age, religion, cultural background, physical ability and *ual orientation)

Job Description Glossary

1. Sales (Department) 销售部:
2. launch marketing promotions 举办促销活动
3. launch campaigns 组织商品推销活动
4. introduce products 推介商品
5. demonstrate products 演示商品
6. take care of complimentary presents 负责促销赠品工作
7. vpersuade customers to buy 讲服顾客购买商品
8. place advertisements 刊登广告
9. advertise products 为商品做广告
10. bargain about price 讨价还价
11. offer discount 提供促销折扣
12. Public Relations (Department) 公关部:
13. talk to the press and the public 与新闻媒体与公众交流
14. communicate information form the company 向外界披露公司信息
15. give away publicity products 赠送宣传品
16. entertain business clients 招待客户
17. alter/create/develop/establish/improve/project/promote corporate image 改变/创立/发展/建立/改善/突出/推广企业形象
18. Account (department) 客户部:
19. in charge of development and maintenance of the company’s business resources 负责公司业务资源的开发及维护
20. engage in planning and organization of corporate hospitality events 负责大型企业公关活动的策划与组织
21. analyze and understand the market 分析企业动态,了解市场行情
22. search potential clients 寻求潜在客户
23. pass demands and suggestions from the clients to the company and communicate information #from the company 把客户的想法与需求传达给公司, 再把公司相关信息传达给客户
24. analyze customer behavior 分析顾客行为
25. personalize offerings 提供个性化服务/商品
26. anticipate customer wants 预测顾客需求
27. keep clients and the company in good relationship 使客户与公司之间保持与谐、良性的合作关系
28. Customer Service (department) 客户服务部:
29. deal with customers’ calls and solve problems 处理客户来电, 解决客户问题
30. accept repairs and deal with customers’ complaints 接受维修业务与处理客户投诉
31. communicate timely with customers 与客户及时进行沟通
32. offer a comprehensive and convenient after-care service 提供全面便捷的售后服务
33. offer a full professional after-sales service 提供整套的专业售后服务
34. undertake installation and testing tasks from the company 负责承担公司分配的安装、调试任务
35. offer training to users’ technical staff 为用户技术人员提供培训服务
36. Accounts (department) 会计部:
37. make/work out budget 制定收支预算
38. keep accounts 完成会计记账
39. deal with financial matters 处理各种财务事项
40. Personnel/Human Resources (dept) 人事部/人力资源部:
41. recruit/hire new staff 招聘新员工
42. interview applicants 面试求职者
43. promote staff 晋升员工职务
44. train staff 培训员工
45. fire staff 解聘员工
46. retire staff 辞退员工
47. deal with relationships between management and work force 协调管理层与员工的人事关系
48. R&D (dept) 研发部:
49. do market research 进行市场调查
50. do product research 进行商品调查
51. design a product 设计/策划商品
52. engage in product development 进行商品开发
53. carry out/perform/conduct experiments 开展新商品实验
54. customize a product 根据顾客的具体要求研制商品
55. Computers (dept) 电脑部:
56. take care of routine installation and maintenance of computer hardware and software for various departments and subsidiaries of the company 负责公司集团各个部门与下属分公司的电脑硬件及软件的安装与正常维护
57. take care of exploitation and utilization of the Internet 负责网络系统的开发与利用
58. work on the development of personnel, accounts, production and sales systems 开发人事、财务、生产、销售等系统软件
59. devise a new payroll system 设计新的工资表系统软件
60. Production (dept) 生产部:
61. plan and organize operations 计划与组织生产
62. prepare operational schedules 编制生产经营作业计划
63. schedule projects and deal with plant maintenance 安排项目以及负责设备运行
64. coordinate manufacturing activities to ensure that production and quality of products meet

specifications 协调生产活动, 保证商品生产质量符合要求

1. observe workers to ensure compliance with standards 监督检查员工按照标准进行生产
2. Dispatch (dept) 配送部:
3. manage inventories 管理库存
4. take/receive and manage sales orders 接收销售订单, 管理销售订单
5. handle the receipt, storage and issue of stock 接收商品入库、发货
6. prepare and check orders to go out to shops 根据订单备货与验货
7. deliver goods 送货
8. Legal (dept) 法律部:
9. mediate patent disputes and handle infringement on behalf of the company 代表公司调解处理专利纠纷案件与侵权案
10. handle legal issues involving labor relations, health and safety, workers compensation, etc. 解涉及劳工关系、健康与安全、员工赔偿等法律问题
11. Purchasing (dept)采购部:
12. select suppliers 挑选供应商
13. keep records of prices and order office supplies 登记价格与定购办公用品
14. procure materials according to operational schedules 根据生产进度计划, 安排商品的采购进货
15. prepare purchase orders 制定采购订单
16. manage customer relationship and deal with suppliers 从事客户关系管理, 管理供货商
17. Supplies (dept) 物资供应部:
18. provide special equipment and supplies 供应专门设备与用品
19. provide overalls and labor protection appliances for staff 为员工提供工作服及劳保用品
20. dispatch supplies for subsidiaries and workshops为下属子公司与生产车间配送原材料与零部件
21. Assistant General Manager 总经理助理(副总经理):
22. assist the general manager with routine work 协助总经理处理曰常事务
23. be responsible for everything when the general manager is away 在总经理外出时负责全盘事物
24. Manager 经理:
25. be responsible for the main activities of the company such as manufacturing and sales 负责公司制造、销售等主要业务
26. make decisions 作决策
27. handle difficult situations at work 解决工作难题
28. deal with problems and complaints 处理投诉
29. sign contracts 签订合同
30. monitor expenses claims 检查核实报销单
31. Secretary 秘书:
32. make/answer telephone calls 接/打电话
33. make/take notes, minutes and messages 负责会议记录与电话留言等
34. deal with files and correspondence 处理文件信函
35. write memos and reports 起草备忘录及报告
36. work at computer for word processing 用电脑进行文字处理
37. receive guests and visitors 接待来访客人
38. arrange meetings 安排会议
39. make appointments 处理来访预约
40. Office Administrator 行政秘书:
41. send sales invoices 邮寄销售发票
42. pay purchase invoices 支付采购清单款项
43. process staff expenses 处理员工开支